Our Divisions:
| Policy Administration & Support
| Human Resource Management Center (HRMC)
| Public Service Performance Management (PSPM)
The Public Service Performance Management Division (PSPM) has eleven staff in total with three units operating under the supervision of the Director PSPSM. The Kiribati National Customer Service Improvement Center, The Public Sector Inspection and the Anti-Corruption Units are the three Units falls under the portfolio of the Division.
DIVISION’S PRIMARY ROLE:
Improve & enhance public service performance & services delivery through development, management & steering of the public service wide (whole of government approach) coordinated/integrated mechanisms, processes & operations that upholds and ensures compliance to performance & service delivery standards and principles of good governance & incorruptibility.
CORE FUNCTIONS:
1. Customer Service Improvement
a. National Customer Service Improvement Centre (NCSIC)
b. Provide Customer Service Training to Ministries and SOEs.
2. Public Service Performance Management
a. Performance Inspection
b. Ministry Performance Appraisal on performance improvement standards including NCS compliance
c. Reports individual ministry performance
3. Public Service Integrity & Corruption Control
– Develop mechanisms fostering integrity and control corrupt practices/behaviours.
– Develop Anti-Corruption Strategic Plan and Implementation plan.
– Carry out investigation and report on Corruption cases.
4. Inspection & Reporting
a. Inspects Ministries to ensure compliance to Customer service & performance improvement standards are met.
b. Reports compliance/non-compliance to cabinet.
5. Public Service Performance Rewards & Recognition
– Provide rewards & recognition to Ministries with outstanding performance
– Facilitate penalty for under performance.