Our Divisions:
| Policy Administration & Support
| Human Resource Management Center (HRMC)
| Public Service Performance Management (PSPM)
The National Customer Improvement Center (NCSIC) was established on the 1st of June 2016. It is one of the PSO newest division under the Public Sector & Services Management unit. Initially, the establishment of the center is one of the current Government Manifesto (Motinnano) to uplift the standard of customer service and halt the public outcry in regard to poor customer service.
Vision:
Promote and maintain excellent Customer Service delivery.
Mission:
To provide all measures to deliver excellent customer service.
Objectives:
- To provide/sustain front line quality service to all clients and provide effective & efficient supports within the Customer Service Center with acceptable standard and as required for smooth daily operations;
- Address/assist customer (client) in a professional and ethical conduct;
- Provide required immediate responses to complains;
- Advocate and refer customers to most relevant authorities/services required;
- Refer confidential records/cases to the Coordinator;
- Handle more sensitive and confidential cases;
- Quarterly report to Cabinet etc;
- In-house training on Customer Service to every ministry and SOEs…
Channels to follow in reporting Complaint in regard of Poor Customer Service Delivery
Contact us on the following email